pkr98win Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") is published by pkr98win ("pkr98win", "we", "us", "our"), the operator of the online gaming platform accessible at pkr98win.net. It applies to all personal data collected from users ("you", "Player", "Account Holder") who access or use the pkr98win platform, whether through a desktop browser, mobile browser, or any other means.

pkr98win serves players across Pakistan — including major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar — and this Policy is written with Pakistani players as the primary audience. All references to regulatory obligations in this Policy refer to the requirements imposed by pkr98win's international gaming licence and applicable data protection standards.

This Policy covers:

• What personal data pkr98win collects from you and how it is collected.
• The purposes for which pkr98win processes your personal data.
• The legal bases on which pkr98win relies to process your data.
• Who pkr98win shares your data with and under what conditions.
• How long pkr98win retains your data.
• The security measures pkr98win uses to protect your data.
• Your rights in relation to your personal data and how to exercise them.

This Policy does not cover data processed by third-party websites or services that may be linked to from the pkr98win platform. pkr98win is not responsible for the privacy practices of any third-party site. We encourage you to read the privacy policies of any third-party service you interact with.

pkr98win collects personal data from you through several channels: directly when you provide it during registration or through use of the platform; automatically when you interact with the pkr98win website or app; and from third-party identity verification and payment service providers where required.

The following table summarises the categories of personal data pkr98win collects:

pkr98win does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily disclose such information in a support communication. In that case, such data is used only to address your specific query and is not retained beyond what is necessary for that purpose.

pkr98win uses your personal data only for the purposes set out in this Policy. We do not use your data in ways that are incompatible with the purposes for which it was originally collected without first informing you and, where required, obtaining your consent.

The primary purposes for which pkr98win processes your personal data are:

• Account Creation & Management: Creating, maintaining, and managing your pkr98win account, including verifying your identity and age (21+ requirement) through CNIC-based KYC processes.
• Payment Processing: Facilitating deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and maintaining accurate PKR transaction records.
• Gaming Service Delivery: Providing access to pkr98win casino games, sports betting markets (including cricket and PSL), slot games, and other platform features.
• Responsible Gaming: Monitoring account activity to detect potential problem gambling behaviours and enforcing deposit limits, cooling-off periods, and self-exclusion requests.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, and unauthorised account access.
• Legal & Regulatory Compliance: Meeting pkr98win's obligations under its international gaming licence, including record-keeping, reporting, and cooperation with regulatory and law enforcement authorities.
• Customer Support: Responding to queries, resolving disputes, and maintaining records of your interactions with the pkr98win support team.
• Platform Improvement: Using aggregated, anonymised usage data to improve the pkr98win platform, fix bugs, and develop new features.
• Direct Marketing: Sending you promotional communications about pkr98win offers, bonuses, and PSL season promotions — only where you have opted in to receive such communications or where permitted by applicable law.

You may opt out of direct marketing communications at any time by using the unsubscribe link in any pkr98win marketing email or by contacting pkr98win support. Opting out of marketing does not affect your receipt of transactional communications such as deposit confirmations, withdrawal notifications, or security alerts.

• Contractual Necessity: Processing required to provide the services you have signed up for — including account management, payment processing, and game access — is carried out on the basis that it is necessary for pkr98win to perform its contract with you.
• Legal Obligation: Processing required for anti-money laundering compliance, KYC verification, age verification, and regulatory reporting is carried out to fulfil pkr98win's legal and regulatory obligations under its gaming licence.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics is carried out on the basis of pkr98win's legitimate interest in operating a secure, fair, and well-functioning gaming platform.
• Consent: Direct marketing communications and non-essential cookies are processed only with your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

pkr98win does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to maintain appropriate data security standards.

pkr98win may share your personal data with the following categories of third parties:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the sole purpose of processing deposits and withdrawals associated with your pkr98win account.
• KYC & Identity Verification Partners: Third-party services engaged to verify the identity and age of pkr98win account holders as part of our regulatory compliance obligations.
• Fraud Prevention & AML Screening Services: Specialist providers used to screen transactions and account activity for potential money laundering, fraud, or other financial crime indicators.
• Gaming Software Providers: Game developers and platform technology providers who supply the casino games, sportsbook engine, and slot titles available on pkr98win. These providers receive only the minimum data necessary to deliver their services.
• Customer Support Technology: Third-party helpdesk or live chat software providers used to power the pkr98win support function. These providers act as data processors under contract with pkr98win and may not use your data for their own purposes.
• Regulatory Authorities & Law Enforcement: Where required by pkr98win's gaming licence conditions or by applicable law, pkr98win will disclose personal data to its licensing authority, financial intelligence units, or law enforcement agencies. Such disclosures are made only to the extent required and are logged internally.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pkr98win's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place. You will be notified of any such transfer in advance where practicable.

All third-party data processors engaged by pkr98win are required to enter into a data processing agreement that obligates them to process your personal data only on pkr98win's documented instructions, to maintain appropriate technical and organisational security measures, and to assist pkr98win in responding to your data rights requests.

pkr98win retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. pkr98win does not retain personal data longer than necessary.

The following retention periods apply as a general guide:

• Active Account Data: Retained for the duration of your pkr98win account plus a minimum of five (5) years following permanent account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC & Identity Verification Records: Retained for a minimum of five (5) years after the end of the business relationship, as required under standard AML compliance frameworks applicable to licensed gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction. This includes all deposit, withdrawal, bonus, and adjustment records denominated in PKR.
• Support Communications: Retained for three (3) years following the resolution of your query or dispute, or longer if the communication relates to an unresolved legal matter.
• Technical & Usage Data: Retained in aggregated, anonymised form for up to two (2) years for platform analytics purposes. Raw technical logs are retained for up to twelve (12) months.
• Marketing Consent Records: Retained for as long as your marketing consent remains active plus two (2) years following withdrawal of consent, for compliance audit purposes.

Upon expiry of the applicable retention period, pkr98win will securely delete or anonymise your personal data in accordance with its internal data destruction procedures. Where data is anonymised rather than deleted, it can no longer be attributed to you as an individual and therefore falls outside the scope of this Privacy Policy.

pkr98win uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you visit a website. They help pkr98win keep you logged in, remember your preferences, and understand how players use the platform so that pkr98win can improve the experience for Pakistani users.

pkr98win uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the pkr98win platform to function correctly. They enable you to log in to your account, maintain your session while you play, and complete secure transactions. You cannot opt out of strictly necessary cookies while using pkr98win.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming limits — so you do not need to re-enter them on each visit. They enhance the personalised experience pkr98win provides to its Pakistani player base.
• Analytics Cookies: pkr98win uses anonymised analytics cookies to understand how players navigate the platform, which games are most popular (such as cricket betting and slot titles), and where technical issues may be occurring. This data is aggregated and cannot be used to identify individual players.
• Marketing Cookies: With your consent, pkr98win may place marketing cookies to understand the effectiveness of promotional campaigns and to serve you relevant pkr98win offers. Marketing cookies are not placed without your explicit opt-in.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the pkr98win platform — for example, you may be required to log in again more frequently. Detailed instructions for managing cookies are available in the help section of your browser.

pkr98win takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

pkr98win's security infrastructure includes:

• Encryption: All data transmitted between your device and pkr98win's servers is encrypted using TLS 1.3 or higher. Sensitive data stored on pkr98win's servers — including CNIC details, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to pkr98win's systems containing personal data is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and receive regular data protection and information security training.
• Multi-Factor Authentication: pkr98win recommends that all account holders enable two-factor authentication (2FA) on their pkr98win account. pkr98win staff access to internal systems containing personal data is protected by mandatory multi-factor authentication.
• Penetration Testing: pkr98win's platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: pkr98win maintains a formal data breach incident response procedure. In the event of a data breach that poses a risk to your rights and freedoms, pkr98win will notify affected players and the relevant regulatory authority within the timeframe required by applicable obligations.
• Vendor Security: All third-party data processors engaged by pkr98win are assessed for their information security practices before engagement and are contractually required to maintain security standards at least equivalent to those of pkr98win.

While pkr98win implements robust security measures, no online platform can guarantee absolute security. You play an important role in protecting your account by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your pkr98win account has been compromised, contact pkr98win support immediately.

pkr98win does not knowingly collect personal data from any person under the age of 21. The pkr98win registration process requires all prospective account holders to confirm their date of birth and provide a valid CNIC for identity verification. Any account where pkr98win identifies or suspects that the holder is under 21 will be immediately suspended pending investigation.

If pkr98win discovers that personal data has been collected from a minor without appropriate parental or guardian consent, pkr98win will immediately delete that data and close the associated account. Any funds deposited by a minor will be returned to the originating payment source after appropriate investigation.

If you believe that a minor has registered a pkr98win account or accessed the pkr98win platform, please contact pkr98win support at [email protected] immediately so that pkr98win can investigate and take appropriate action. pkr98win will treat all such reports with priority and confidentiality.

Parents and guardians in Pakistan who wish to restrict minors' access to online gaming sites are encouraged to use parental control software and internet filtering tools that can block access to gambling-related domains. pkr98win supports and encourages the use of such tools.

pkr98win is an internationally operated gaming platform. As a result, your personal data may be processed on servers located in jurisdictions other than Pakistan. pkr98win takes appropriate steps to ensure that international transfers of personal data are carried out in compliance with applicable data protection standards and the requirements of pkr98win's gaming licence.

Where personal data is transferred to a third-party service provider located in a jurisdiction that does not provide equivalent data protection standards to those applicable in the jurisdiction of pkr98win's licensing, pkr98win will ensure that appropriate safeguards are in place. These safeguards may include:

• Contractual clauses that obligate the receiving party to protect personal data to a standard equivalent to that required by pkr98win's data protection obligations.
• Binding corporate rules where the transfer is to an entity within the same corporate group as pkr98win.
• Certification schemes or codes of conduct that provide equivalent protection.

By using the pkr98win platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Pakistan, subject to the safeguards described in this section.

As a pkr98win account holder, you have the following rights in relation to your personal data. These rights are described in greater detail in the Player Rights section of this page, but are restated here for completeness within the formal legal text of this Policy:

• Right of Access (Subject Access Request): You have the right to request confirmation of whether pkr98win processes personal data about you, and if so, to receive a copy of that data together with information about how it is processed.
• Right to Rectification: You have the right to request correction of inaccurate personal data or completion of incomplete personal data held by pkr98win.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to pkr98win's legal obligation to retain certain records under its gaming licence conditions.
• Right to Restriction of Processing: You have the right to request that pkr98win restricts its processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while pkr98win assesses your objection to processing.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object at any time to processing of your personal data for direct marketing purposes. You also have the right to object to processing based on pkr98win's legitimate interests, although pkr98win may override this objection where it has compelling legitimate grounds that outweigh your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact pkr98win support at [email protected] with the subject line "Data Rights Request". Please include your registered username, your full name as on your account, and a clear description of the right you wish to exercise. pkr98win will respond within 30 calendar days. Where a request is complex or numerous, pkr98win may extend this period by a further 30 days, in which case pkr98win will notify you of the extension and the reasons for it.

pkr98win will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case pkr98win may charge a reasonable fee or decline to act on the request.

pkr98win reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, pkr98win's data processing activities, or the services offered on the platform. The date of the most recent update is displayed at the top of this page.

Where an update to this Policy materially changes how pkr98win processes your personal data or significantly affects your rights, pkr98win will provide advance notice before the updated Policy takes effect. This notice will be delivered via email to your registered address and/or via a prominent notification displayed on the pkr98win platform upon your next login.

Minor updates — such as corrections to typographical errors, clarifications that do not change the substance of the Policy, or updates to contact details — may be made without advance notice and take immediate effect upon publication. pkr98win encourages you to review this Privacy Policy periodically to stay informed about how pkr98win protects your personal data.

Your continued use of the pkr98win platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any update, you should stop using pkr98win and may request closure of your account by contacting pkr98win support.

If you have any questions, concerns, or complaints about this Privacy Policy or about how pkr98win handles your personal data, pkr98win's support team is here to help. Our team includes English-speaking agents familiar with the needs of Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and beyond.

pkr98win takes all privacy complaints seriously and will investigate every complaint thoroughly. If you are not satisfied with pkr98win's response to your privacy complaint, you may refer the matter to the dispute resolution body of pkr98win's licensing authority, as described in the pkr98win Terms & Conditions. Please review the Terms & Conditions for details of the formal dispute resolution process.